What info should I include when contacting support?

To help us assist you as quickly as possible, please include the following information in your message:

• The email address you used to purchase
• Your full name
• Your JVZoo receipt ID (you’ll find this in your order confirmation email)
• A short description of your question or issue
• Any relevant screenshots or error messages (optional, but helpful)

The more detail you can provide, the quicker we can jump in and help!